Phlebotomy Technician Practice Exam (NCPT/CPT)

What is the most important thing when an incident occurs?

1. Document all things

2. Notify a supervisor immediately

3. Apologize to the patient

4. Ignore the incident

The correct answer is: Document all things

When an incident occurs, it is important to document all aspects of the situation. This means recording any relevant information, such as what happened, who was involved, and what steps were taken to address the incident. Ignoring the incident or apologizing to the patient may not adequately address the root cause of the problem or provide a resolution for the future. Additionally, notifying a supervisor immediately may be an important step, but it should not take precedent over documenting the incident. Documenting the incident is crucial for ensuring transparency and accountability in the future.