Phlebotomy Technician Practice Exam (NCPT/CPT)

When there are unusual occurrences, it is important to have documentation to keep a record of what happened and why. Option B, notes, may not be as detailed or organized as documentation. Option C, reminders, may help in remembering unusual occurrences, but they do not provide a detailed account of what happened. Option D, alerts, may notify of unusual occurrences, but they do not provide any documentation or context about the event. Therefore, option A, documentation, is the most appropriate choice in this scenario.